Chill Out FAQ

Q: WHAT IS CHILL OUT?!

A: Glad you asked! It's the CHILLEST Autograph Expo in all of New Jersey! We have a ton of stars from Movies, TV, Music and more, plus some amazing vendors selling everything from Collectibles to art to decor and more!  It's like a comic con, but... cooler :)

Q: CAN I BUY TICKETS AT THE DOOR?

A: Totally! Until we reach capacity at the event of course. Make sure to like and check our Facebook page for the most up to date information so you don't get Locked Out of Chill Out!

Q: I BOUGHT A PHOTO OP TICKET. DO I STILL NEED AN ADMISSION TICKET TO THE SHOW?

A: Yup! You can't get in without a ticket, so make sure you have one! The photo op ticket is only for a photo with a star, it doesn't get you in, same as an autograph ticket.

Q: ARE VIP TICKETS MAILED OUT?

A: Nope, VIP Tickets are waiting for you at the show, but make sure you listen to instructions from our awesome staff, because there is a separate line to get in a half hour early!

Q: I BOUGHT A VIP TICKET, CAN MY FRIEND COME WITH ME TO THE JUMP THE LINE AUTOGRAPH SIGNING OR THE VIP PARTY?

A: No, we're are thrilled you didn't come alone, we want everyone to come CHILL OUT... but, VIP is for you and only you, that's what makes you Very Important :)

Q: ARE CHILDREN ADMITTED FREE?

A: Yes! Children 5 years old and under are admitted free with a paying adult and proof of age.

Q: THE GUEST I REALLY WANTED TO SEE JUST CANCELLED TO DO A MOVIE. CAN I GET A REFUND FOR MY CON TICKETS?

A: That's an absolute Chill Kill, but No :( We don’t sell star-specific entry tickets. If you purchased a photo op with a star who has to cancel you will be refunded for the photo op you purchased, but admissions are all sales final.

Q. CAN I GIVE MY WRISTBAND TO SOMEONE ELSE TO USE WHEN I LEAVE THE SHOW?

A: Big Big No No. Your admission goes towards the show and with it, we can keep doing more and more and more of these awesome events, it's all possible because of yours, and everyone else who attends giving their support. All tickets purchased are for one person’s use only. Anyone with a reused wristband will be refused entry into the show.

AUTOGRAPH QUESTIONS

Q: WHAT TIME IS MY FAVORITE STAR SIGNING AUTOGRAPHS?

A: Check the schedule page to see what days and times your favorite stars are signing!

Please keep in mind that these are approximate times. The stars do take short breaks and also meal breaks. Also keep in mind that they will be doing Pro Photo Ops away from their autograph tables. Sometimes due to flight schedules they may arrive late and/or leave early.

Q: WILL THE STARS BE IN COSTUME AT THEIR AUTOGRAPH TABLES?

A: No, if an star chooses to get in their gear, those special moments are reserved for their Pro Photo Ops.

Q: HOW MUCH ARE AUTOGRAPHS?

A: This is the biggest question we get, and the truth is... We don't know haha. The autograph prices vary because the stars and/or their agents decide what their prices are usually at the time of the show, it can vary on 100 different things, and we roll with it. We  do not know the price of the stars’ autographs before the show which is why we don't post them.

Q: How do i get my ticket's i purchased

A: Chill Out, as part of Big Event NY is signed up with the amazing event ticketing service: Vivenu. After you purchase your ticket you'll receive an email with a QR code, that's your ticket! Either print it out or have on your phone so we can scan barcode, either way, have it locked, loaded and ready to go, once its scanned, and you're in the doors... IT'S TIME TO CHILL OUT!